Welcome to our Frequently Asked Questions page. Here you’ll find answers to common questions about our watersports gear, delivery options, returns policy and more. If you can’t find what you’re looking for, our friendly customer service team at [email protected] are always happy to help.
About Mystic Shop
What kind of products does Mystic Shop specialise in?
We specialise in high-quality watersports gear for enthusiasts of all levels. Our product range includes:
- Boards and boardsports equipment
- Bodyboarding gear
- Safety equipment like buoyancy aids and impact vests
- Performance clothing including wetsuits, rash vests, hoodies and jackets
- Accessories like neoprene gloves, hoods, hats and footwear
- Travel gear including dry bags and luggage
Product Questions
How do I choose the right size for wetsuits and clothing?
Each product page includes detailed size charts with measurements in both UK and international sizes. Our team tests all products in real conditions, so we can provide specific advice about fit – don’t hesitate to email us if you’re between sizes or need recommendations for your particular watersport.
Do you test the products before selling them?
Absolutely! Our team of watersports enthusiasts personally tests products in real conditions – from the chilly waves of the North Sea to Mediterranean swells. We only stock gear we would use ourselves, and we’re happy to share our firsthand experiences to help you choose the right equipment.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.
Is it safe to enter my credit card information on your site?
Your security is our priority. We use industry-standard SSL encryption to protect all transactions, and we never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide from our UK base in Bradford, excluding some Asian and remote regions. During checkout, simply enter your address to see available shipping options and estimated delivery times for your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping: Via DHL or FedEx, delivered 10-15 days after dispatch (£12.95) – ideal when you need your gear quickly and reliably
- Free Shipping: Via EMS on orders over £50, delivered 15-25 days after dispatch – perfect for budget-conscious shoppers planning ahead
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. You can use this to follow your package’s journey right to your door. If you have any concerns about your delivery, our customer service team can help track it down.
Returns & Exchanges
What is your returns policy?
We offer hassle-free returns within 15 days of receipt. While we’re confident in our carefully curated selection, we understand that sometimes gear needs to be seen in person. Our returns process is straightforward – we’d rather see you enjoying the water than worrying about paperwork. Please email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order. We recommend using a tracked shipping method for returns.
Customer Service
How can I contact Mystic Shop?
Our customer service team are watersports enthusiasts just like you, ready to help with any questions. You can reach us at:
- Email: [email protected]
- Postal Address: 70 Westgate, Bradford, GB BD3G 7WB
Do you offer gift wrapping or special delivery notes?
While we don’t offer traditional gift wrapping (our products need to stay dry!), we’re happy to include a personalised note with your order. Just add your message in the “Order Notes” section at checkout, and we’ll make sure it’s included with your delivery.
Ready to ride the waves with gear from Mystic Shop? Browse our collection today and experience our efficient delivery service for yourself. If you have any other questions, don’t hesitate to reach out – we’re here to help you make the most of your time on the water.