Privacy Policy

Welcome to Mystic Shop (“we”, “us”, or “our”). At Mystic Shop, your privacy is as important to us as your safety on the waves. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newsurfgear.com or make a purchase from us.

Please read this policy carefully. By accessing or using our site, you agree to this Privacy Policy. If you don’t agree with our policies and practices, please don’t use our website.

1. Information We Collect

We collect information that helps us provide the best possible watersports shopping experience:

Personal Information You Provide:

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal email
• Account Information: If you create an account, username and password
• Communications: Records of customer service interactions, product reviews

Automatically Collected Information:

• Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on site
• Location Data: General geographic location (country/city level) for shipping and currency conversion
• Cookies & Tracking: See Section 6 for details

2. How We Use Your Information

Like choosing the right wetsuit for your adventure, we use your information appropriately:

• Process and fulfill your orders for watersports gear
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send transactional emails (order confirmations, shipping updates)
• With consent, send marketing communications about new products and offers
• Prevent fraud and enhance security
• Comply with legal obligations

3. Sharing of Information

We only share your information when necessary, like sharing the waves responsibly:

• Service Providers: Payment processors, shipping carriers, IT support
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We never sell your personal information to third parties.

4. International Data Transfers

As we ship worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication as we design our buoyancy aids:

• SSL encryption for all data transmissions
• Secure payment processing through PCI-compliant partners
• Regular security audits of our systems
• Limited access to personal data within our organization

While we implement strong security measures, no internet transmission is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies – small data files that help us navigate your experience smoothly:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Performance Cookies: Help us improve our website
• Marketing Cookies: Used with consent for personalized ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (where applicable)
• Restriction or objection to processing
• Data portability
• Withdrawing consent (where processing is based on consent)

To exercise these rights, please contact us at [email protected].

8. Children’s Privacy

Our website is not intended for children under 16. We don’t knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy occasionally, just like we update our product line. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Mystic Shop with your watersports adventures and your personal information. We’re committed to protecting both with equal care.

The Mystic Shop Team
Riding the digital waves to bring you the best watersports gear