At Mystic Shop, we want you to be as happy with your watersports gear as you are riding the waves. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on the following products:

  • Neoprene Gloves
  • Rash Vests
  • Buoyancy Aids
  • Life & Impact Vests
  • Thermo & Neo products

These items are marked as non-returnable on their product pages.

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Request a Return

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Mystic Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return: [Product Name(s)]
  • Reason for return: [Reason – e.g., wrong size, changed mind, etc.]
  • Preferred resolution: [Refund/Exchange for [Product/Size]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return authorization number
  • Return shipping address
  • Any special instructions

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with all tags
  • Include the original packing slip or order confirmation
  • Write the return authorization number on the outside of the package

Ship your return to:
Mystic Shop Returns
70 Westgate
Bradford, GB BD3G 7WB

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped within 3 business days after processing

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline

After we receive your return:

  • Credit card/PayPal payments: 3-5 business days for processing plus your bank’s processing time (typically 3-10 business days)
  • Original shipping costs: Non-refundable except for defective/wrong items

Exchanges

For size or color exchanges:

  • We’ll ship your replacement as soon as we process your return
  • If the replacement item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or refund

Need Help?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll get back to you within 24-48 hours.

Happy watersports adventures from the Mystic Shop team!