Welcome to Mystic Shop! These Terms and Conditions govern your use of our website www.newsurfgear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Business

Mystic Shop is a watersports equipment retailer specialising in:

  • Boardsports gear (bodyboards, surfboards, etc.)
  • Watersports clothing (wetsuits, rash vests, hoodies, etc.)
  • Safety equipment (buoyancy aids, life vests, etc.)
  • Accessories (gloves, footwear, dry bags, etc.)

We cater to watersports enthusiasts who value quality equipment for their aquatic adventures.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you must:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorised account use

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorised access to our systems
  • Use automated tools to scrape or copy content
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions but cannot guarantee that:

  • Colors displayed exactly match physical products
  • All features are error-free in description
  • Inventory is always current

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we will notify you and either:

  • Offer a suitable alternative, or
  • Cancel the order and issue a full refund

3.3 Hygiene-Sensitive Items

For health and safety reasons, the following cannot be returned unless defective:

  • Neoprene Gloves
  • Rash Vests
  • Buoyancy Aids
  • Life & Impact Vests
  • Thermo & Neo products

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive:

  • Order confirmation email
  • Shipping notification with tracking when dispatched

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

  • Supplier cost changes
  • Currency fluctuations
  • Promotional adjustments

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over £50 via EMS (15-25 business days)

5.2 Delivery Areas

We ship worldwide except to:

  • Certain Asian countries (specific restrictions apply)
  • Remote locations with limited carrier access

5.3 Customs and Duties

International customers are responsible for:

  • Any import duties
  • Customs fees
  • Taxes imposed by destination country

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

  • Item is unused with original tags
  • Original packaging is intact
  • Proof of purchase is provided

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and return reason
  3. Wait for return authorization
  4. Ship to: Mystic Shop Returns, 70 Westgate, Bradford, GB BD3G 7WB

6.3 Refund Processing

Refunds are issued within 3-5 business days after we receive and inspect returns. Note:

  • Original shipping costs are non-refundable
  • Refunds go to original payment method
  • Bank processing may take additional 3-10 days

7. Intellectual Property

All content on this site is owned by Mystic Shop or its licensors, including:

  • Product designs and descriptions
  • Images and photographs
  • Logos and branding
  • Website design and code

Unauthorised use of any content is strictly prohibited.

8. Liability Limitations

8.1 Product Use

Watersports equipment carries inherent risks. By purchasing, you acknowledge:

  • Proper training is required for safe use
  • Safety gear does not eliminate all risks
  • You assume responsibility for proper use

8.2 Website Use

Mystic Shop is not liable for:

  • Temporary website unavailability
  • Technical errors beyond our control
  • Third-party actions affecting service

8.3 Maximum Liability

Our maximum liability for any claim is limited to the purchase price of the relevant products.

9. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Postal: Mystic Shop, 70 Westgate, Bradford, GB BD3G 7WB

Thank you for choosing Mystic Shop for your watersports adventures!